Frequently Asked Questions

Add the items you'd like to your shopping bag, then proceed to checkout. You can pay securely with all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and Klarna. You don't need an account to place an order, though creating one makes future purchases faster.

We aim to process orders within a few hours of receipt, so changes and cancellations need to be requested as quickly as possible. Email us at hello@laboosh.com with your order number and we'll do our best to help. Once an order has been dispatched, we're unable to make changes — but you can return it for a refund or exchange once it arrives.

Yes — you'll receive an email confirmation immediately after placing your order, and a second email with tracking details once your parcel has been dispatched. If you don't see them, please check your spam folder.

Every Laboosh order is dispatched in our signature recycled-paper packaging — minimal, clean, and gift-ready as standard. We're working on a complimentary gift-wrap option which will be available soon.

We ship worldwide — including the EU, United Kingdom, USA, Saudi Arabia, UAE and Australia. See our Delivery page for costs and timeframes by market.

Szacowany czas od wysyłki: ZEA 1–2 dni robocze; Arabia Saudyjska 3–5 dni roboczych. Cła i podatki są wliczone dla obu krajów. Link do śledzenia wysyłamy e-mailem.

Zjednoczone Emiraty Arabskie: Bezpłatna. Arabia Saudyjska: Bezpłatna od AED 600; w przeciwnym razie SAR 85. Po rabatach; próg w AED jest przeliczany na walutę płatności.

Pełne informacje

You'll receive a tracking link by email as soon as your parcel leaves our warehouse. If you have an account, you can also view tracking details from your account dashboard.

For the UK, Saudi Arabia, UAE, Gulf and Australia, all duties and taxes are included — no charges on arrival. For the USA, Canada and rest of the world, duties and taxes are calculated at checkout, so there are no surprises on arrival.

Zgłoś zwrot kwalifikujących się produktów w ciągu 14 dni od dostawy. Zwroty wszystkich zamówień w ZEA są bezpłatne; opłata za zwrot z Arabii Saudyjskiej wynosi 100 AED.

Pełne informacje

Przed wysłaniem zwrotu napisz na returns@laboosh.com, podając numer zamówienia, i postępuj zgodnie z zatwierdzonymi instrukcjami. Obowiązujące opłaty są potrącane ze zwrotu płatności i w razie potrzeby przeliczane na jego walutę. Zatwierdzone zwroty płatności realizujemy w ciągu 10 dni roboczych na pierwotną metodę płatności; bank może potrzebować dodatkowego czasu.

Yes. Email us with your order number and the size you'd like to swap to. We'll hold the new size for you and send instructions for returning the original. Once the original arrives back with us, we'll dispatch your exchange.

We're sorry — that shouldn't happen. Please email hello@laboosh.com within 7 days of receiving your order, with your order number and a photo of the issue. We'll arrange a replacement or full refund including return shipping at our cost.

Every product page has a size chart linked under the size selector. Our sizing follows EU age-based measurements (e.g. 4Y = age 4) and corresponds to average height and chest measurements for each age range. If you're between sizes, we generally recommend sizing up.

Laboosh pieces are designed with a relaxed, easy fit so they grow with your child. Most items fit true to size — but for slim builds, sizing down keeps things tailored; for taller builds, sizing up gives a little more longevity.

Care instructions are printed on the inside label of each garment and listed on every product page. As a general rule: wash inside out on a cool 30°C cycle, avoid bleach, and reshape while damp. For knitwear, we recommend laying flat to dry. Looking after your Laboosh pieces well means they'll last longer — and look better doing it.

No — you can check out as a guest. However, creating an account lets you save your details for faster future checkouts, view your order history, track shipments, and manage your address book.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna (pay in 3 or 30 days). All payments are processed securely — we never store your card details.

Yes. Our site uses industry-standard SSL encryption and is hosted on Shopify's secure platform. Card payments are processed by PCI-DSS Level 1 compliant providers — we never see or store your card details. See our Privacy Policy for full information.

Open Account and choose Sign in with email. Enter the email address you used for your order and follow the sign-in instructions. You can also choose Sign in with Shop if you use a Shop account. If you need help accessing your account, contact us at hello@laboosh.com.